Privacy Policy
Introduction
At North Duffield Under 5s we take your privacy seriously and are committed to ensuring that your personal data is protected in accordance with data protection laws and used in line with your expectations.
This privacy notice explains what personal data we collect, why we collect it, how we use it, the control you have over your personal data and the procedures we have in place to protect it.
When we refer to “we”, “us” or “our”, we mean North Duffield Under 5s. The team at North Duffield Under 5s can be contacted at northduffieldu5@gmail.com.
Our full legal information as a data controller, is:
North Duffield Unders 5s, a charity registered in England (number 1045432) our registered address The Pavillion, York Road, North Duffield, YO8 5RU.
The legal basis for handling your data
When collecting your personal data, we’ll always make it clear to you, which data is necessary in connection.
The law on data protection sets out a number of different reasons for which an organisation may collect and process your personal data, including:
Consent
In specific situations, we can collect and process your data with your consent.
For example when you comlete the enquiry form.
Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we may let you know about our upcoming events.
When do we collect your personal data?
We collect your personal data when you:
Use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. For more information about our use of cookies, please see our cookie policy.
Visit our website, submit an enquiry, on the phone or online.
When you communicate with us via social media.
Choose to complete any surveys and you choose to provide your personal details.
Complete our registration form.
Apply for a job to work for us.
Contact us by any means with queries, etc.
What sort of data do we collect and how we use your information?
We want to deliver excellent childcare. In order to achieve this we do need to have relevant information about our service users.
The types of data we collect and how we use it
If you communicate with our team requesting further information we will ask for information such as your name, child's name, child's D.O.B, e-mail address and telephone number. We will use this information to respond to and communicate with you about your questions, comments or enquiry.
If you use our setting, we will require information about your child to be able to support their welfare, health and development needs. In addition: D.O.B, your address and emergency contact details. We will also require information to be able to process your claim for up to 30 hours free child care.
In some cases we may require evidence of documentation to be able to use certain services or to take up employment with us.
We will ask for your consent to use your name and email address to email you our newsletter which contains information about our offering, setting and events which we feel might be of interest to you.
If you have a complaint about one of our services we will normally require your name, contact details and relevant information about your concern, in order to be able to resolve the matter.
Where in place we will also have CCTV footage of people entering and leaving our setting. Where any criminal or alleged criminal activity is highlighted, directly or indirectly from any footage we have then we will share this data with law enforcement agencies as appropriate.
Who do we share your data with?
We sometime share your data with trusted third parties which include:
IT companies that support our website development and support other business related software.
Marketing companies that help us manage our marketing communications for example an e-newsletter platform, online survey and online learning journal provider.
In some cases we may have a legal obligation to share your personal data with the following organisations:
If we are legally required to do so, for example, by a law enforcement agency, court or local government department that deals with child protection issue.
To enforce or apply the terms and conditions of your contract with us;
If it is necessary to protect our rights, property or safety or to protect the rights, property or safety of others.
If we transfer the management out or take over any other organisation or part of it (including us), in which case we may disclose your personal data.
How do we protect your data?
We take the security of your personal data seriously. We have internal policies and strict controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed and to prevent unauthorised access.
Where we engage third parties to process personal data on our behalf, they:
are obligated to comply with the requirements of data protection laws;
are obligated to only use the data for the purpose/s for which it was supplied;
are under a duty of confidentiality; and are required to implement appropriate technical and organisational measures to ensure the security of your data.
Where do we store your data?
All data you provide to us is stored on secure computers or servers located within the UK or EU. We may also store paper records in locked filing cabinets or locked cupboards.
Our third party processors will also store your data on secure IT systems which may be situated inside or outside of the EU. They may also securely store data in paper files.
For how long do we keep your data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your rights
As a data subject, you have a number of rights. You can:
request to access and obtain a copy of your data on request;
request that we change incorrect or incomplete data; and
request that we delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
Where we rely on consent to processing your personal data you can request to withdraw your consent at any time.
If you would like to exercise any of these rights, please contact please contact northduffieldu5@gmail.com
How to ask questions about this notice
If you have any questions, comments or concerns about any aspect of this notice or how we handle your data please contact northduffieldu5@gmail.com.
How to contact the Information Commissioner Office (ICO)
If you are concerned about the way your data is handled and remain dissatisfied after raising your concern with our team, you have the right to complain to the Information Commissioner Office (ICO).
Changes to this notice
We keep this notice under regular review. Any changes to this notice will be posted on our website, so that you may be aware of how we use your data at all times.